Course Category: Soft Skills
Course Duration: 2 Days
Hours: 14 Contact Hours

Workshop Overview

Effective written communication is essential for anyone who wishes to excel in today’s competitive business environment. The two day course on Effective Business Writing is a proven program that will help you meet that challenge. This workshop is divided into four modules, each outlining key requirements for good writing: clear and concise style, knowledge of grammar and structure, appropriate formats for various forms of business writing and basic fundamentals of written business communication.

The workshop equips participants who have basic to intermediate writing proficiency with skills in projecting the right image, choosing the language best suited to the reader, writing succinct write-ups, reports, and e-mail messages.

Learning Outcomes

Upon completion of this program, participants should be able to:

  • ANALYSE business situations to structure an appropriate written response
  • DEMONSTRATE self-confidence to write improved work documents
  • WRITE concisely, yet clearly so that the reader does not misunderstand
  • CHOOSE appropriate vocabulary to express meaning
  • SELECT appropriate tenses to express timeframe accurately

Who Should Attend?

The course level is basic and elementary.
This course is suitable for anyone who wishes to improve his or her business writing skills.


There are four modules that would be covered to introduce the basic skills required in business writing. The following areas would be covered in depth:

  • Knowing the Purpose of Writing and Choosing the Suitable Approach
  • Grammar
  • Structuring, Organizing and Composing Sentences and Paragraphs
  • Writing Business Report
  • Writing effective E-mail Message

The course is supported through case studies and exercises.

Workshop Outline

MODULE 1: Demystifying Grammar Rules

  • Simple Present
  • Present Continuous
  • Simple Past
  • Past Continuous
  • Present Perfect
  • Simple Future: will, going to, shall

MODULE 2: Minding your Word Choice, Punctuation & Spelling

  • Punctuation
  • Spelling: American vs British English
  • Standard English vs ‘Manglish’
  • Vocabulary: choosing the right words to express the correct meaning

MODULE 3: Writing to Express, Not Impress

  • Understanding common purposes of writing
  • Writing as a Reader, not a Writer
  • Overcoming problems in business and technical writing
  • Pre-Writing Techniques: brainstorming for ideas
  • The importance of Conciseness, Brevity and Accuracy in writing
  • Parallelism in writing

Program Outline & Topics

MODULE 4: Reports & Emails

  • Style and usage in reports (exercise and discussion)
  • Plan of action for report writing
  • Structuring the report
  • Format and layout
  • Using the Active Voice in e-mails
  • Setting the Right Tone
  • Dodging Conversational Pitfalls
  • Watch Your Cyber language
  • Writing with tact and diplomacy
  • To use emoticons or not?
  • Ending your e-mail professionally
  • Reviewing Netiquette Guidelines
  • Reviewing Sample E-mail Message

Course Category: Soft Skills
Course Duration: 2 Days
Hours: 14 Contact Hours