Course Category: Soft Skills
Course Duration: 2 Days
Hours: 14 Contact Hours
Course Introduction
Life has become more collaborative than ever before. Personal freedom is more valued than ever before. And as with all things in life, life albeit has been more fulfilling but little more complicated.
To communicate with workplace colleagues and everyone else in your world, many techniques and strategies are recognized. In a way, these are “known secrets”. It is necessary for everyone that these techniques are learnt and be able to use them with efficiency.
Course Objectives
This two-day course focuses on pragmatic techniques:
- To persuade: To be able to cause somebody to adopt a certain position.
- To be assertive: Become self-assured and confident without being aggressive or submissive.
- To negotiate: Achieve agreement over conflicted issue.
- To detect logical fallacies: Make sure to be clear about reasoning employed.
This course’s uniqueness is the analytical approach and the amount of knowledge shared into two days.
The class is delivered through a combination of facilitation, discussions, thinking-exercises, brainstorming, anecdotes, and examples.
Who Should attend?
Anyone who wishes to improve his or her communication, interpersonal and persuasive skills.
Course Outline
Persuasion
- Overview
- What is it?
- What it is not
- Catalog of techniques/strategies
- Brief description
- Examples
- Discussion
- Q&A
- Pros & Cons
- Examples of techniques/strategies
- Framing
- BYAF (But-You-Are-Free)
- Yes ladder
- Scarcity
- Reciprocity
- Many more…
Assertiveness
- Overview
- What is it?
- What it is not
- Catalog of techniques/strategies
- Brief description
- Examples
- Discussion
- Q&A
- Pros & Cons
- Examples of techniques/strategies
- Active listening
- Agree to disagree
- Broken record
- Fogging
- Right to NO
- Many more…
Course Outline
Negotiation
- Overview
- What is it?
- What it is not
- Catalog of techniques/strategies
- Brief description
- Examples
- Discussion
- Q&A
- Pros & Cons
- Examples of techniques/strategies
- BATNA
- Power of silence
- Authority
- Good cop, bad cop
- Nibble
- Many more…
Logical Fallacies
- What is logic?
- Structure
- What is Fallacy?
- Types of fallacies
- Catalog of fallacies
- Brief description
- Examples
- Discussion
- Q&A
- Examples of fallacies
- Strawman
- Appeal to ignorance
- Red herring
- False dilemma
- Circular argument
- Many more…
Processworks Sdn Bhd
MyCOID: 659359-X
HRD Corp registered training provider
Course Category: Soft Skills
Course Duration: 2 Days
Hours: 14 Contact Hours
