Course Category: Soft Skills
Course Duration: 2 Days
Hours: 14 Contact Hours


As the world becomes more complex and our work increasingly interdependent, solving problems and making decisions is more challenging than ever before. Problem solving and decision making are critical skills for working professionals, yet most people learn these skills through trial and error and receive minimal formal training in these disciplines.

Cognitive science has made great strides during the past two decades towards better understanding of how humans solve problems and make decisions. Using a structured approach to problem solving enables you to assess problems accurately, broaden your range of creative solutions, evaluate alternative and help you make quality decisions. This would make you more comfortable in dealing with uncertainty and ambiguity and help you gain confidence.

Course Objective

To provide learners with analytical tools for problem identification and definition, evaluation of possible solutions and solution selection.

The course provides the attendees the knowledge and skills to solve problems and make effective decisions. This includes various brainstorming techniques for developing ideas; general decision-making techniques; processes and methods for critically analyzing data so that participants can bring increased value to their organizations and customers. The course introduces elements of lateral thinking that is so necessary to solve today’s complex issues.

Learning Outcomes

  • Understand the problem solving and the decision-making process
  • Understand various decision-making techniques
  • Recognize the problems and assess its wider consequences and impact
  • Understand the various techniques of problem analysis to identify root cause
  • Generate a wider variety of quality solutions
  • Apply a creative approach in the development of these solutions
  • Support more structured analysis of options leading to better decisions
  • Understand various decision-making styles
  • Feel comfortable dealing with ambiguity in decision making

Course Methodology

The course is highly interactive combining demonstrations and discussions of key learning points with individual and group hands on problem-solving exercises to reinforce learning and build confidence.

Participants apply the processes, models, and tools presented by working on real-world and case-study problems throughout class. The aim is to convert knowledge into practical skills that can be immediately used at workplace.

Videos and role-plays are used to supplement the learnings.

Course Outline

Introduction and Context Building

  • Introduction to the program
  • Context building
  • Objective & Agenda of the program
  • Expectation gathering
  • Ice Breaker

Problem Solving Process

  • Problem Description
  • Problem recognition
  • Challenging problem statements
  • Problem re-statements
  • Problem Analysis  tools
  • Fish bone
  • Mind Maps
  • Concept Fans
  • 180 degree mirroring
  • Develop Solutions
  • Lateral Thinking
  • Idea Generation
  • Challenging Assumptions
  • Suspend Judgement
  • Brain Storming
  • Trigger Method
  • Decision Making Style
  • Authoritative Style
  • Consultative Styles
  • Participative Decision Making
  • Building Consensus
  • Decision making techniques
  • Voting
  • Polling
  • Nominal Group Technique
  • Consensus
  • Validate and test Solutions
  • Implement and institutionalise

Program Closure

  • Summary
  • Five point action plan
  • Closure

Course Category: Soft Skills
Course Duration: 2 Days
Hours: 14 Contact Hours

Processworks Sdn Bhd
MyCOID: 659359-X
HRD Corp registered training provider