Course Category: Soft Skills
Course Duration: 2 Days
Hours: 14 Contact Hours
Course Overview
It is an achievement to become a manager or a supervisor. Most reach this coveted position due to their domain expertise, hours spent in a role and a variety of soft skills that they demonstrate. However, very few are formally coached to assume this responsibility. As a result, many managers spend years in a trial and error mode.
Managers also face an unenviable task of managing not only their own or their team’s performance but also to manage bosses and stakeholders.
This two day course attempts to provide the newly minted and experienced managers with several insights, ideas and techniques to build up their ability as a successful and an effective manager.
This course shall also introduce some concepts of leadership that all managers are required to demonstrate in varying degrees.
This course is equally beneficial for experienced or new managers.
Course Outline
Leadership Awareness
- What is leadership?
- Role of a leader
- Difference between a manager and a leader
Communication Skills
- Skills required to be an effective communicator
- Effective listening skills
- The art of asking questions
- Body language
Handling Meetings
- Handling conference calls
- Facilitating Meetings
- Importance & preparation of agenda and minutes
- Handling the group dynamics
Stress Management
- Stress & performance
- Causes of Stress
- Managing and coping with Stress
- Dealing with emotions
Feedback
- Providing feedback
- Soliciting feedback
- Expressing disagreement
Conflict Resolution
- How to resolve conflicts
- Conflict resolution styles
- Uses of different styles
Time Management
- Four pillars of time management
- Goal setting
- Planning & Prioritising
- Overcoming obstacles
Team building
- Building Blocks of teams
- Motivating self and the team
- Building Trust
Delegation
- Various leadership styles
- Adapting leadership styles
- The managerial grid
- Coaching
- Mentoring
Who Should Attend
- Directors, Leaders, Department Heads or Business Owners
- Managers: Line Manager, Project Manager, Divisional, Departmental or Domain Manager
- Anyone who manages people, i.e. Educators, Doctors, Lawyers, Politicians, etc.
Course Category: Soft Skills
Course Duration: 2 Days
Hours: 14 Contact Hours