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Learning from Projects (Tools and techniques for capturing lessons learnt)

 

Learning from Projects (Tools and techniques for capturing lessons learnt)

Presented by Phil Robinson,Lonsdale Systems, Australia
One Day Tutorial on April 23rd, 2009
Tutorial Code: 402F

 

7 PDUs [7 Professional Development Unit]
Tutorial Timings 09.00 AM to 5.00 PM
Tutorial Venue: Hotel Concorde Kuala Lumpur

 

 

Brief Profile: Phil Robinson, Principle Consultant, Lonsdale Systems, Australia

 

Phil Robinson has worked with information technology, in a variety of roles since 1975. He has been involved in the planning, analysis and implementation of a diverse range of business, scientific and technical information systems.

 

 


Phil’s teaches courses in the areas of Business Analysis, Process Quality, Software Testing and Project Management. He is a popular trainer in Asia having taught companies and professionals at Malaysia, Singapore, Philippines, Thailand, Australia, India, Vietnam, Indonesia, Taiwan and Hong Kong etc. Phil’s detailed profile is below the tutorial outline.

 

Learning from Projects (Tools and techniques for capturing lessons learnt): Tutorial Outline

 

Abstract:

 

In the current business environment, George Santayana's observation that “those who cannot remember the past are condemned to repeat it” has never been more poignant.


The Project Management Institute’s (PMI) publication A Guide to the Project Management Body of Knowledge (PMBOK® Guide) underlines the importance of learning from previous projects but provides scant details on how to go about identifying and managing “lessons learnt”.


With PMBOK devoting less than a page to the topic, many who are involved in projects feel uncertain about how to approach the need to learn from past projects.


This one-day tutorial addresses this need by arming participants with a number of strategies for identifying and managing lessons learnt. The tutorial emphasises generic frameworks and models that can be applied to a wide range of projects in a variety of industries.


Guidelines for conducting lessons learnt workshops and the role of knowledge management tools are also covered.

 

Tutorial Features

 

  • Compatible with PMI’s A Guide to the Project Management Body of Knowledge (PMBOK® Guide)

  • Various project models serve as “frameworks” for identifying lessons learnt

  • The models can be used individually or as an integrated whole

  • Emphasises a tutorial approach to identifying lessons

  • Describes knowledge management tools and strategies

 

Participant Benefits

 

Understanding of the need for lessons learnt and the importance of managing them
Provides a clear strategy and roadmap for identifying and managing project lessons learnt
A practical approach that can be immediately applied by all organisations and industries

 

Who Should Attend

 

  •  Anyone that has an interest in learning from past projects and improving future projects

  • This includes but is not limited to:

    • Program Managers

    • Project Managers

    • Project Sponsors

    • Project Customers and Stakeholders

    • Consultants and Educators

    • IT Users and User Representatives

Tutorial Agenda

 

Introduction

 

  • What are lessons learnt?

  • When are they captured?

  • How are they used?

The Project Scales

 

  • Balancing different areas of a project
    Process

  • Schedule (Project Time Management)

  • Budget (Project Cost Management)
    Product

  • Scope (Project Scope Management)

  • Quality (Project Quality Management)

  • How the project scales are used to identify lessons learnt

  • Typical project management priorities

    • Schedule

    • Budget

    • Scope

    • Quality

  • The need for a greater emphasis on quality

The Project Triangle

 

  • The elusive nature of quality

  • Different views of quality

    • “Excellence”

    • Satisfying the customer's need

    • Conforming to the manufacturer’s specification

    • Measurable aspects of the product

    • What the customer is prepared to pay for quality

  • The project triangle

    • Customer and stakeholder needs

    • Project plan

    • Project deliverable

  • “Gaps” between the views of quality

    • The “voice of the customer”

    • The “voice of the process”

  • How the can be used to identify lessons learnt

  • The project triangle and processes

  • Process dimension

    • Process types

      • Product oriented process

      • Project management processes

    • Process continuum

      • Framework

      • Discipline

      • Industry sector

      • Organisation

      • Project

  • Mapping projects to process dimensions

  • The need for greater emphasis on people oriented aspects of projects

The Layered Systems Model

 

  • Introduction to the Layered Systems Model

  • The “Process” layer

    • Learning from processes

    • A process for learning

  • The “Formal Structure” layer

    • Learning from the formal structure

    • A formal structure for learning

  • The “Informal Structure” layer

    • Learning from the informal structure

    • Informal structures for learning

  • The “Interacting Self” layer

    • Learning from project interactions

    • Conducting a lessons learnt tutorial

      • Why workshops?

      • What a lessons learnt tutorial it is not!

      • Lessons must be

      • Tutorial outcomes

      • Preparing for the tutorial

      • Running the tutorial

      • Tutorial techniques

  • The “Inner Self” layer

    • Encouraging individuals to contribute their knowledge and experience

    • Identifying lessons learnt by surveying individuals

  • The “Archetypal Role” layer

    • Learning from culture

    • Encouraging a culture of learning

 

Review and conclusion

 

Presenter Profile

 

Phil Robinson, Principle Consultant, Lonsdale Systems, Australia

 

Phil Robinson has worked with information technology, in a variety of roles since 1975. He has been involved in the planning, analysis and implementation of a diverse range of business, scientific and technical information systems.

Phil is an experienced tutorial facilitator and has led numerous workshops in the tutorial of his consulting assignments. He has extensive training experience, earning a reputation as a lucid and knowledgeable presenter. Phil has presented training tutorials for organizations in Australia, Thailand, Philippines, India, Malaysia, Hong Kong, Singapore and Indonesia.


Phil teaches tutorials on Software Testing, Requirements Analysis, Introduction to UML, SDLC Process Design Tutorial, Enterprise Architecture, UML Modeling with Enterprise Architect and Requirement Analysis using Enterprise Architect.

Phil is a regular presenter at conferences and has authored numerous industry training tutorials in addition to three University units. He has also had two books published on programming Apple computers. The books were published in a number of countries including the USA, UK and as translations in Germany and France. More recently, he co-authored a number of articles that describe an original framework for the analysis of enterprise architectures.

Phil is a resident of Perth, Australia and frequently travels to South East Asia to perform assignments.