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Project Management Office (PMO) Framework & Methodology

 

Project Management Office (PMO) Framework & Methodology
Presented by Santhosh Kumar, SABCONS Project Management Consultants, India
One Day Tutorial on April 20th, 2009
Tutorial Code: 101F

 

7 PDUs [7 Professional Development Unit]
Tutorial Timings 09.00 AM to 5.00 PM
Tutorial Venue: Hotel Concorde Kuala Lumpur

 

Brief Profile of Santosh Kumar:
Santhosh Kumar is the Head Consultant at SABCONS Project Management Consultants. SABCONS is a project management consultancy firm based at Bangalore, India

Santhosh Kumar, PMP, CSQA brings with him more than 20 years of experience in areas such as Project Management, PMO, Application Outsourcing and technology. He served in Senior positions at large and admired organizations like Accenture and Infosys for more than ten years.

 

Santhosh’s detailed profile is below the tutorial profile.

 

Project Management Office (PMO) Framework & Methodology : Tutorial Outline

 

Abstract:
In recent times, we have seen that whenever there is a need to dramatically enhance the efficiency of an organization or a business unit, an effective Project Management Office (PMO) holds the key. Though a new concept, most corporate organizations today have warmed up to and embraced this idea of having a PMO to spearhead the success of their various projects.

 

Project Management Offices can be of different types; however, one fact remains the same - all of them are endowed with more or less similar characteristics and life cycle stages. This workshop has been meticulously put together and enriched by the multitude of PMO experiences and learning during my tenure with the largest IT organisations. Though the components of a PMO vary, based on the need and objectives for which the PMO is being setup, the framework mentioned in this workshop can be tailored and used. For easy narration and understanding, the example taken is that of a PMO set up to manage the operation of a large IT engagement. This workshop will familiarise participants to some key terms and definitions used in the parley of a project management office. What follows is an introduction to various types of project management offices and their objectives.

 

The aim of the workshop is to provide an overview and an understanding of the workings of the various components of a typical PMO, and the step-by-step approach for setting up the same. Performance measurement metrics and case studies are illustrative and do not provide exhaustive lists.

 

Who should attend

 

  • Program Managers/Project Managers

  • Executives who are interested in setting up PMO

  • Professionals who wants to know the benefit of having PMO

  • Executives who were part of PMO operation

 

Tutorial Outline

 

  • Introduction: Definition of project management, program management, portfolio management and project management office helps participants to understand position of PMO in the whole gamut of project management space. Different flavours of PMO, such as  PMO for managing operation of a business unit, strategic PMO focussing on organizational strategic initiatives and Project Management Centre of Excellence, aimed at enhancing the project management maturity of the organization, provides participants an understanding of variation of PMO in the industry.

  • PMO Framework: Framework constitute of Key areas of a Project Management Office. PMO considered for discussion is for managing the operation of a business unit or  engagement.  For each of the key areas, their components and processes involved are detailed.  Participants will be able to understand the building blocks of a PMO.

  • PMO Methodology:  Life cycle of setting up a typical PMO starting with initiation phase, followed by planning phase and implementation phase of PMO. The last phase covered under methodology is improvement phase, which typically starts once the PMO is stabilized. The participants will be able to appreciate how the key areas of PMO is interlinked between different phases of PMO life cycle. During each phase, processes to be followed and typical deliverables are explained. Workshop also provides some sample templates & tools which will help the participants to conceptualize their understanding.

  • Performance of PMO: How to measure the effectiveness of setting up PMO. Some of the benefits are directly measurable, while others are derivable. Measurement will help to improve the effectiveness of PMO as well as its efficiency.

  • Case study:  A real life case study of setting up PMO for a large IT engagement is discussed

 

Topic

 

  • Introduction

    • Definition

      • Project management

      • Program management

      • Portfolio management

      • Project Management Office

    • Types of work to be managed

    • Need for a PMO

      • Different flavours

      • Objectives

      • Advantages of a PMO

    • A typical service engagement

  • Scope of the workshop

  • Out of scope

  • PMO framework

    • Communication Management

    • Business Operation Management

    • Engagement Management

    • Quality Management

    • Knowledge Management

  • Methodology

    • Initiation

    • Getting ready

    • Getting operational

    • Getting efficient

  • Measuring Performance of PMO

  • A case study

  • Conclusion

 

Benefits for the participants

Participants will be able to understand key elements of a PMO and apply a structured way to set-up PMO for their organization. By actively participating in the workshop, participants can enhance their knowledge to assess the need for setting up PMO for their organization and tailor project/engagement plan for setting up PMO for their business unit.

  

Presenter Profile

Santhosh Kumar has over 20 years of experience in the IT industry. He is currently the Head of Consulting, at SABCONS Project Management Consultants, the trend setters in corporate project management education & consulting from Bangalore, India. He has held senior management positions in top IT consulting and services organizations such as Accenture and Infosys Technologies for 10 years, prior to moving into full-time project management consultancy.
Santhosh is passionate about project management and has managed large software development projects/ programs and lead delivery organizations managing multiple accounts and projects for both domestic and international clients.
Some of the other key initiatives undertaken by Santhosh during his corporate tenure are:

 

  • Setting up a project management office for a 1500+ strong business unit; leading its business operation.

  • Worked as offshore transition manager for a large application outsourcing engagement (1200+).

  • Delivery champion for setting up a project management competency centre at Infosys Technologies.

 

Apart from working in large corporates, he has also had exposure with start-up companies, small and medium software services organizations and government IT organizations.


Santhosh is a Post Graduate in Digital Electronics and is a certified PMP and a CSQA.