Abstract:
Many companies are gradually consolidating IT services, including software testing. To support enterprise-wide software testing, companies have established Quality Centers of Excellence to conduct quality assurance of the software developed. The successful development of an enterprise level testing Center of Excellence involves changes in infrastructural, people, and processes to support collaboration amongst teams across geographies and timezones. In addition, it is also essential to establish key performance indicators to measure the success of the Quality Center of Excellence.
This topic discusses the infrastructrural, people and process changes required to support the Quality Centers of Excellence and the key performance indicators to measure its success.
Presented By:
Shirley Tan, Lead Technical Consultant, Mercury Interactive Singapore
 Shirley is the Technical Lead of Mercury Application Delivery solutions, ASEAN, comprising LoadRunner, Quality Center and QuickTest Professional. She has close to three years of experience with Mercury, and has worked with customers in various industries such as banking and government to establish Quality Centers of Excellence. Prior to Mercury, Shirley has worked as a senior consultant in Deloitte Consulting.
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