Course Duration: 4 Days

Course Category: Information Controls & Security

 

28 PDUs (Professional Development Units)

Release, Control and Validation (RCV): ITIL® Intermediate Capability Track Certification

 

About ITIL Intermediate


The ITIL Intermediate modules go into more detail than the Foundation level, and are an industry-recognised qualification. Candidates can take as few or as many Intermediate qualifications as they require, and to suit their needs. Intermediate-level courses provide IT professionals with the knowledge, skills, and competencies required to apply or manage the application of specific areas of ITIL best practices in a Service Management environment. If you’ve already obtained Foundation certification, you can focus your education on particular category of processes. ITIL Intermediate level has 2 different tracks with each track holding a different focus on audience and set of objectives.

  • ITIL Intermediate : Lifecycle Track
  • ITIL Intermediate : Capability Track

ITIL Intermediate: Lifecycle Track

Lifecycle Track is a Service Manager approach. Simply put a Lifecycle track is for those managing ITSM implementation. Candidates seeking a management/team leader role in their company that requires a broad management focus of ITIL practice areas and work across teams or manage multiple capability areas, the Lifecycle Modules will be of interest to them:

  • Service Strategy (SS)
  • Service Design (SD)
  • Service Transition (ST)
  • Service Operation (SO)
  • Continual Service Improvement (CSI)

Each module within Lifecycle Track has 3 credit points.

The Lifecycle modules will be of interest to those who wish to understand the full Service Lifecycle, the use of processes and practices and the management capabilities that are needed to deliver quality service management practices in an organization.

 

ITIL Intermediate: Capability Track

 

Capability Track is a Practitioner’s approach. Simply put a Capability track is for those working in the daily process activities. Candidates looking to gain intense, specialized, process-level knowledge in one or more process, with focus on the day-to-day execution of ITIL practices, the Capability Modules will be of interest to them:

  • Planning, Protection and Optimization (PPO)
  • Service Offerings and Agreements (SOA)
  • Release, Control and Validation (RCV)
  • Operational Support and Analysis (OSA)

Each module within Capability Track has 4 credit points.

The Capability modules will be of interest to those who seek deeper, hands-on understanding of specific IT service management processes, process activities, and the execution and use of these processes throughout the Lifecycle.

 

ITIL Intermediate: Release, Control and Validation (RCV)

The ITIL Intermediate Qualification: Release, Control and Validation (RCV) Certificate is a free-standing qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL Service Lifecycle core publications. 

 

Why should I Take It?

The modular structure of the Intermediate level allows you to develop an ITIL specialism. The Release, Control and Validation module will help you to gain the technical level of knowledge and skills required for detailed execution and implementation of specific ITIL processes.

The ITIL Certificate in Release, Control and Validation is intended to enable the holders of the certificate to apply the practices during the service management lifecycle and specifically in the following key ITIL process, role and function areas:

  • Change management
  • Service asset and configuration management
  • Service validation and testing
  • Release and deployment management
  • Request fulfillment
  • Change evaluation
  • Knowledge management

 


Who should Take?

As with any of the Intermediate modules, there is no mandatory requirement but two to four years professional experience working in IT Service Management is highly desirable. The Release, Control and Validation qualification would suit candidates in the following IT professions and areas:

 

  • Release Manager
  • Security Administrator
  • IT Operations Manager
  • Database Administrator
  • Security Manager

 


Pre-Requisites

Course Participation Pre-Requisites:
There are no prerequisites to attend the training


Certification Exam Pre-Requisites:
To earn the ITIL Intermediate: Release, Control and Validation (RCV) qualification, applicants must meet the following criteria:

 

  • At least 30 contact hours (hours of instruction, excluding breaks, with an Accredited Training Organisation (ATO) or an accredited e-learning solution) for this syllabus, as part of a formal, approved training course/scheme
  • 2 to 4 years professional experience working in IT service management is highly desirable
  • Hold the ITIL Foundation Certificate in IT Service Management qualification (or other appropriate earlier ITIL and bridge qualifications)

 

Training and Exam Duration

Training: 4 days

 

The course material shall be issued on the first day of the course during registration.

 

Exam: 90 minutes (1.5 hour) duration

 

Exam Pattern

 

The ITIL Intermediate: Release, Control and Validation (RCV) exam consists of 8 multiple choice questions.

The exam is closed-book, i.e. no materials are allowed to be used.
The candidate must achieve at least 70% (28 out of 40) of the total score possible to pass.

 

Course Syllabus

1. Introduction to release, control and validation (RCV)

  • Purpose and objectives of service transition
  • Scope of service transition
  • Service transition strategy
  • Service transition lifecycle stages
  • Service transition preparation
  • Planning and Coordinating service transition activities
  • Service transition process support

2. Change management

  • Purpose and objectives
  • Scope
  • Business value
  • Policies, Design and Planning
  • Types of change request
  • Change models, change proposals and standard changes
  • Remediation planning
  • Managing changes
  • Change management process triggers
  • Configuration management system (CMS)
  • Measuring change management
  • Challenges and risks
  • Change management activities
  • Managing organization and stakeholder changes

3. Service asset and configuration management (SACM)

  • Purpose and objectives
  • Scope
  • Business value
  • SACM policies and configuration items (CIs)
  • Configuration management system (CMS)
  • Asset management
  • Key activities
  • Process triggers, inputs, outputs and interfaces
  • Information management
  • Measuring SACM process
  • Challenges and risks
  • Typical SACM activities

4. Service validation and testing (SVT)

  • Purpose and objectives
  • Scope
  • Business value
  • SVT process execution
  • Test models, their objectives and test conditions
  • Validation and testing perspectives
  • Test levels and test models
  • SVT process activities
  • SVT process triggers
  • Maintaining test data and test environments
  • Measuring SVT processes
  • Challenges and risks

5. Release and deployment management (RDM)

  • Purpose and objectives
  • Scope
  • Business value
  • RDM policies
  • Four phases of RDM
  • Release and deployment planning
  • Key steps and techniques for performing the release build and test stage
  • Deployment Planning
  • Reviewing and closing
  • RDM process triggers
  • Service deployment records
  • Measuring RDM processes
  • Challenges, risks and critical success factors
  • Typical RDM activities

6. Request fulfilment

  • Purpose, objectives and scope
  • Business value
  • Policies, principles and basic concepts.
  • Activities
  • Process triggers, inputs
  • Information required
  • Measuring request fulfilment
  • Challenges and risks

7. Change evaluation

  • Purpose, objectives and scope
  • Business value
  • Policies, principles and Plan-Do-Check-Act model
  • Process terminology and typical change evaluation process workflow
  • Evaluation plan
  • Evaluation of predicted service performance and actual performance and of risk management.
  • Report contents
  • Process triggers, inputs, outputs and interfaces
  • Role of the SKMS and CMS
  • Measuring change evaluation
  • Challenges and risks

8. Knowledge management (KM)

  • Purpose, objectives and scope
  • Business value
  • KM policies
  • KM strategy, knowledge transfer and KM activities
  • KM process triggers
  • Information management
  • Measuring KM
  • Challenges and risks
  • Relationship with continual service improvement

9. Release, control and validation roles and responsibilities

  • Generic roles
  • Key roles and functions

10. Technology and Implementation Considerations

  • ITSM technology
  • Evaluation criteria requirements
  • RCV practices for process implementation
  • Challenges, critical success factors and risks
  • Plan and implementation of service management technologies
  • Technology considerations

11. Summary, Exam Preparation and Mock Exam

 

ITIL is a Registered Trade Mark of AXELOS Limited.
The Swirl Logo and the ITIL Licensed Affiliate Logo are Trade Marks of AXELOS Limited.

 

Processworks is a Licensed Affiliate of InfoTech HelpLine, which is a PEOPLECERT Accredited Training Organization (ATO) for the ITIL Foundation Course.

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